At Zara Hikes, your satisfaction is important to us. We aim to ensure that every purchase meets your expectations. If for any reason you are not completely satisfied with your order, you may request a return or exchange under the terms below.
Returns
You may request a return within 7 days of receiving your order. To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Items that are damaged or not in their original condition may not be accepted for return.
Return Process
To initiate a return, please contact our support team at [email protected] within 7 days of delivery. Once your request is approved, we will provide you with instructions on how to send the product back to us. Please ensure that all returns are securely packaged to avoid damage during transit.
Refunds
After your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5 to 7 business days. Refunds will be issued to the original payment method or provided as store credit, as applicable.
Exchanges
If you wish to exchange an item for a different size, color, or product, please contact us at [email protected] within 7 days of receiving your order. Exchanges are subject to product availability.
Non-Returnable Items
Certain products such as personal-use items, opened packages, or items damaged due to improper handling are not eligible for return or refund.
Shipping Costs for Returns
Customers are responsible for the cost of returning items unless the return is due to a mistake on our part (such as receiving the wrong item or a defective product).
Contact Us
For any questions or concerns regarding returns or refunds, please contact us at:
Email: [email protected]