At Zara Hikes, we are dedicated to ensuring that your orders reach you safely and efficiently. We work with trusted delivery partners to provide smooth and reliable shipping for all orders placed through our website.
Order Processing
All orders are processed within 2 to 3 business days after confirmation. You will receive a confirmation email once your order has been successfully placed and another notification when it has been shipped.
Shipping Confirmation and Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. This allows you to monitor your shipmentâs progress until it reaches your destination.
Shipping Charges
Shipping charges, if applicable, are calculated and displayed at checkout before you complete your purchase. Occasionally, we may offer free shipping promotions, which will be clearly mentioned on our website.
Delays and Exceptions
While we make every effort to deliver orders on time, occasional delays may occur due to factors beyond our control, such as weather conditions, courier delays, or customs processes. We appreciate your understanding and patience in such cases.
Damaged or Lost Packages
If your order arrives damaged or does not reach you, please contact us immediately at [email protected]. We will assist you in resolving the issue by working directly with our shipping partners to ensure a satisfactory outcome.
Address Accuracy
Please ensure that all shipping details provided are accurate and complete at the time of checkout. Zara Hikes is not responsible for delays or failed deliveries due to incorrect or incomplete addresses.
Contact Us
If you have any questions about your shipment or need assistance with tracking, please reach out to us at:
Email: [email protected]